Connectivity Troubleshooting

I'm trying to connect to my Memetria instance, but I keep getting: "Could not connect to Redis at Connection refused"

This error tells us that you're trying to connect to a local ( Redis instance on port 6379, but there isn't a server listening there.

Many Redis clients (notably `redis-cli`) assume that you want to connect to a local Redis server — that is, one that is running on the same machine that your client is running on. If that's the case for you, the problem is probably just that you haven't started the server yet. Running `redis-server` in a dedicated terminal window will start a local test server.

If you're trying to connect to a remote server like Memetria for Redis™*, you'll need to specify the complete address of your server. If you're using `redis-cli`, this will look something like this:

redis-cli -h -p 5033 -a ABCDEFG

For clients other than `redis-cli` you may need to update the connection information in the form of a URL, like this:


Both of these examples say: "connect to host '', on port '5033', with password 'ABCDEFG'." If you're using Memetria, you can copy and paste the full connection details by clicking the *Connect* button on your dashboard.

If you're still having troubles connecting, contact our support team — we're always ready to help.

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